THE MISSION OF THE CITY OF WEST PALM BEACH

To protect and enhance the quality of life through providing efficient and effective customer-focused services.



THE CITY'S VISION

West Palm Beach will be a vibrant, attractive and safe City recognized as a model community which:

  • Takes pride in history, diversity and environment;
  • Promotes and enjoys community respect, pride and cooperation;
  • Provides visionary and creative governmental leadership;
  • Is a celebrated cultural and recreational destination;
  • Values its public employees and recognizes their achievements.



THE CORE VALUES

Integrity: Demonstrating the highest moral and ethical conduct with a sense of fairness.
Respect: Treating every individual with dignity.
Leadership: Individuals setting and promoting standards of excellence.
Cooperation: Working together for the benefit of the whole regardless of differences.
Collaboration: Developing mutually productive relationships where there are opportunities.
Customer Service: Developing an organizational culture that provides a quality employee experience that translates into quality customer service.



THE 5 STRATEGIC PRIORITIES OF THE CITY OF WEST PALM BEACH

  1. Promote a Safe and Secure Community:
    - Our goal is to eliminate and prevent visible disorder and assure community safety. We will strive for:
    • Increased partnering between community organizations and the Police Department;
    • Aggressive Code Enforcement city-wide;
    • Education of Citizens to prevent root causes of crime.
       
  2. Engage citizens through the provision of exceptional customer service and systems focused on increasing positive citizen, neighborhood and government interaction:
    - Our goal is to develop a high level of citizen-government interaction. We will strive for:
    • Friendly, considerate and timely customer service;
    • More partnerships with Neighborhood Associations;
    • Responsiveness and innovation;
    • Increased communication between the City and its Customers and Employees;
    • Continuous quality improvement.
       
  3. Promote opportunities for Youth, Family and Community:
    - Our goal is to develop a healthy family-oriented environment. We will strive for:
    • Improved ratings on Customer-Satisfaction Surveys;
    • Celebration and inclusiveness of our Cultural Diversity;
    • Enhanced Recreational Programs and Facilities;
    • Attractive and appealing Parks and Green Spaces;
    • Increased availability of Affordable Housing units and Home Ownership opportunities.
       
  4. Enhance Fiscal Stability without sacrificing Quality of Services:
    - Our goal is to ensure prudent management of tax dollars. We will strive for:
    • A steadily increasing Tax Base;
    • Ways to decrease Millage Rates (i.e. property taxes);
    • A steadily expanding Fund Surplus;
    • Joint Private/Government Partnerships;
    • Increased Grant Funding;
    • Increased Quality of Services.
       
  5. Develop an economic development plan to encourage and attract commercial and residential investment:
    - Our goal is to provide an environment that attracts economic development. We will strive for:
    • Development of a business plan;
    • Creation and retention of jobs;
    • Collaboration to leverage relationships;
    • Provide housing opportunities.
       


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